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Microsoft: your battery is the problem, not Windows 7

section: windows, for your questions: KezNews forum, 8.2.2010

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Last week, Microsoft said it was investigating issues in Windows 7 that affect batteries on certain notebooks after hundreds of users reported they thought the OS was to blame.




Steven Sinofsky, president of the Windows and Windows Live Division, has posted a lengthy response on the Engineering Windows 7 blog. "At this time we have no reason to believe there is any issue related to Windows 7 in this context," Sinofsky writes. Here's his explanation:

Several press articles this past week have drawn attention to blog and forum postings by users claiming Windows 7 is warning them to "consider replacing your battery" in systems which appeared to be operating satisfactorily before upgrading to Windows 7. These articles described posts in the support forums indicating that Windows 7 is not just warning users of failing batteries - as we designed Windows 7 to do this - but also implying Windows 7 is falsely reporting this situation or even worse, causing these batteries to fail. To the very best of the collective ecosystem knowledge, Windows 7 is correctly warning batteries that are in fact failing and Windows 7 is neither incorrectly reporting on battery status nor in any way whatsoever causing batteries to reach this state. In every case we have been able to identify the battery being reported on was in fact in need of recommended replacement.

Sinofsky goes on to explain that PC batteries inherently degrade in their ability to hold a charge and provide power, and ultimately batteries must be replaced to restore an acceptable battery life (batteries usually have a warranty of 12 months). Windows 7 taps into a feature of modern laptop batteries which have circuitry and firmware that can report the overall health of the battery in Watt-hours power capacity. Windows 7 then calculates the percentage of degradation from the original design capacity; the threshold is set at 60 percent degradation, so if the battery is performing at 40 percent of its designed capacity then users will see Windows 7 report that it might be time to change the battery.

Further, he notes that Windows 7's new "Consider replacing your battery" message does not exist in Windows XP and Windows Vista, so many users would probably not have been aware of their batteries degrading. This would also explain why some users were seeing the battery indicator in Windows 7 builds prior to the RTM release while others only saw it in the RTM.

Finally, Sinofsky asks users who believe they are receiving this error because their battery is new or in great shape to contact Microsoft via the TechNet forum, the Microsoft Answers forum, or to visit support.microsoft.com to find how to contact Microsoft assisted support in their region.

source: arstechnica.com

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Comments(5)

bullshlt

By bldippl on 09.02.2010 - 10:02
yea right i just last night installed win7 on a friends computer which had vista on it, and battery would last for a couple hours and now right after win7 was installed the battery lasts 20 mins tops!! it was a dell inspiron 1545

Battery life message

By joker on 09.02.2010 - 13:02
i also had this message last week and i was surprised, now it suddenly disappeared.
don't know why ???

Really...

By 1545 on 09.02.2010 - 16:02
inspiron 1545 is one old laptop, i'm sure that warning was long overdue, couple of hours then to minutes, don't be so overdramtic. you know, it can be caused by the charger itself, you do have a dell and the charger could have a kink giving false readings to the battery levels. ask dell, this is confirmed by them, i have had dell for years and my young children would sometimes play with my chargers kinking them. i bought new ones and problems solved. get educated and stop posting false information.

Nonsense

By Tramgamer on 09.02.2010 - 18:02
i installed win 7 on my laptop. with vista there were never battery errors. as soon as i worked with win 7, i got that annoing battery warning. i downgraded to vista. in vista the same error warning as in win 7. even a bios update didn't solve the problem. sometimes the correct batterycharge is displayed. then i can work on batterypower as long as usual. thus, my battery is good and win 7 is causing a big problem.


consider changing your battery

By britpak1 on 10.02.2010 - 18:02
i have a hp pavillion dv2000 laptop. since i installed windows 7 ultimate i also have a message saying “consider changing your battery”. my battery was fine on ms vista i was getting 2 hrs of battery usage. there seems to be alot of users who are experiencing similar problems. microsoft need to admin there is a problem and fix it asap.

thanks

micsrosoft windows 7 user



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